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Terms and Conditions

1. Introduction

Welcome to Twilight Dragon Services, LLC ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your use of our software consulting and development services, as well as any related websites, software, and digital products (collectively, the "Services"). By engaging with our Services, you agree to comply with and be bound by these Terms.

These Terms comply with the applicable laws of the State of Vermont, United States, and the Netherlands and the European Union (EU), including the General Data Protection Regulation (GDPR), Dutch Civil Code (Burgerlijk Wetboek), and other relevant consumer protection and contract laws.

2. Services

Twilight Dragon Services, LLC provides software consulting, development, and related services, including but not limited to:

  • Custom software development
  • IT consulting
  • Software integration and maintenance
  • Training and technical support

We reserve the right to modify, suspend, or discontinue any Services at our sole discretion. If a change affects a paid Service, we will provide reasonable notice to our clients.

3. Client Responsibilities

Clients engaging with our Services agree to:

  • Provide accurate and complete information necessary for service fulfillment.
  • Comply with all applicable laws and regulations when using our Services.
  • Not engage in any unlawful, abusive, or fraudulent activity in connection with our Services.
  • Ensure that any third-party software or data provided to us complies with applicable intellectual property laws.

Failure to adhere to these responsibilities may result in the suspension or termination of Services without a refund.

4. Fees and Payment

  • Fees for Services are specified in individual contracts or invoices.
  • Payment is due as agreed upon in the contract or invoice terms.
  • Late payments may incur penalties or interest as permitted by applicable laws.
  • All fees are exclusive of taxes, which the client is responsible for unless otherwise stated.
  • Refunds are subject to the terms outlined in specific contracts or agreements.

5. Intellectual Property Rights

  • All custom software, source code, and documentation developed by Twilight Dragon Services, LLC remain our property unless otherwise agreed in writing.
  • Clients may receive a license to use the delivered software, which is subject to restrictions as per the agreement.
  • Clients may not copy, distribute, or resell any software or intellectual property developed by us without prior written consent.
  • Any third-party software incorporated into a project is subject to its respective licensing terms.

6. Data Protection & Privacy (GDPR Compliance)

Twilight Dragon Services, LLC complies with the General Data Protection Regulation (GDPR) and relevant privacy laws in the United States and the EU.

  • Data Collection: We collect and process personal data only for legitimate business purposes.
  • Data Security: We implement technical and organizational security measures to protect data from unauthorized access, loss, or breach.
  • Client Obligations: Clients must ensure any data provided to us is lawfully collected and processed.
  • Data Subject Rights: Individuals have the right to access, correct, delete, or restrict processing of their personal data. Requests can be sent to support@twilightdragon.cloud.
  • Cross-Border Transfers: If data is transferred outside the EU/EEA, we ensure compliance through Standard Contractual Clauses or other legal mechanisms.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information exchanged during the course of service provision.

  • Confidential information includes but is not limited to business plans, software code, trade secrets, and personal data.
  • Confidentiality obligations remain in effect for five (5) years after contract termination unless otherwise agreed in writing.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Twilight Dragon Services, LLC shall not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our Services.
  • Our total liability under any contract shall not exceed the total amount paid by the client for the specific Service.
  • We are not responsible for third-party software, services, or products used in conjunction with our Services.

9. Termination

We reserve the right to terminate or suspend services under the following conditions:

  • Breach of these Terms or any agreement terms.
  • Failure to pay fees within the agreed period.
  • If required by law or regulatory authorities.
  • If service continuation becomes impractical due to technical or legal reasons.

Upon termination, all licenses granted to the client shall cease, and the client must cease using our proprietary software and services.

10. Dispute Resolution

  • For U.S. Clients: Any dispute shall be resolved through mediation or arbitration in the State of Vermont, unless otherwise agreed.
  • For EU/Netherlands Clients: Disputes will be resolved according to Dutch or EU laws and subject to the jurisdiction of Dutch courts.
  • International Disputes: Alternative Dispute Resolution (ADR) will be considered before formal legal action.

11. Governing Law

  • For U.S. clients, these Terms are governed by the laws of Vermont, United States.
  • For EU/NL clients, these Terms are governed by Dutch law and applicable EU regulations.
  • Clients outside these jurisdictions agree that any disputes will be handled under the most applicable governing laws based on their location and our registered business operations.

12. Changes to Terms

Twilight Dragon Services, LLC reserves the right to modify these Terms at any time. Updates will be posted on our website, and continued use of our Services implies acceptance of any changes.

13. Contact Information

For any questions regarding these Terms, you can contact us at:

Twilight Dragon Services, LLC

Website: Https://Services.TwilightDragon.Cloud

Email: contact@twilightdragon.cloud

Business Address: 145 Pine Haven Shores Rd. #1000A Shelburne, VT 05482

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.